Full-Time

Startup & High Growth

Movemeback African oppportunity location
  • Tanzania
  • Rwanda
  • Uganda
  • Kenya

Sokowatch - Global Head of Product Movemeback African opportunity cover image

Description

Sokowatch is transforming communities across Africa by revolutionizing access to essential goods and services. By connecting small merchants to the digital economy, Sokowatch fixes inefficient supply chains and provides services previously unavailable to informal businesses. Sokowatch aims to provide ​everything a retailer needs, no wholesalers or banks necessary​.

 

Thousands of retailers across Kenya, Tanzania, Rwanda, and Uganda use Sokowatch's mobile ordering and delivery platform to receive the goods they need as quickly and cheaply as possible while also accessing growth financing for the first time. Sokowatch is looking to grow its team with highly talented and motivated employees who are excited to work in a fast-paced and dynamic startup environment.

 

Sokowatch is looking for a Global Head of Product - an exceptional leader who is excited to shape their ongoing efforts to create innovative and impactful services for thousands of informal retailers across Africa who use Sokowatch’s technology. Your primary goal will be ensuring Sokowatch’s services and technology are developed with precision and process to address the needs of their customers, delivery team, and support staff to most effectively enable access to goods and financing for informal retailers. Sokowatch is seeking someone who is passionate about empowering users through technology, and inspired by its mission to empower local entrepreneurs and transform informal business across Africa.

 

Duties & Responsibilities:

  • Oversee the design and implementation of all new product features across Sokowatch’s app and web systems
  • Lead a team of product managers to Interface with all users of Sokowatch’s systems to constantly improve the usefulness of its technology
  • Manage agile feature development of Sokowatch’s engineering team to ensure feature requests and bugs are prioritized and developed to agreed scope
  • Conduct hands-on customer research to clearly understand the value proposition and services needed to drive retailer growth
  • Ensure feature developments are aligned with business requirements and result in seamless customer and user interfaces
  • Provide feature implementation support to train and direct the operations teams to deliver on upgraded services
  • Closely track KPIs of products to ensure continuous improvement
  • Ensure adherence to risk and compliance for all products
  • Contribute to the overall strategic development of the company as a member of the senior leadership team

 

Locations:
Initial onboarding will take place in Nairobi, though the role can eventually be based in any of Sokowatch's current markets below with travel expected at least 30% of the time:

  • Kenya (Nairobi)
  • Tanzania (Dar es Salaam)
  • Rwanda (Kigali)
  • Uganda (Kampala)

Criteria

The successful candidate will possess:

  • 5+ years of leadership experience in product development for users in emerging markets
  • Excellent project management skills with a proven ability to design and implement product strategy that drives business results
  • Strong communicator with the ability to provide both technical feedback and clarify user needs
  • Ability to understand complex business problems, effectively handle ambiguity and manage change
  • Positive attitude, responsible approach and a self-starter that’s not afraid to dive in
  • A proven strategic and innovative bent with an equally strong operational focus
  • Fluency in English (both oral and written) and the ability to communicate with sophistication within a business setting
  • Bonus: experience coding web & app systems, ability to speak Swahili / French

Benefits

  • Globally competitive salary

About Sokowatch

Sokowatch is transforming communities across Africa by revolutionizing access to essential goods and services. By connecting small shops to the digital economy, we fix inefficient supply chains and provide services that were previously unavailable. Sokowatch aims to provide everything a retailer needs, no wholesalers or banks necessary.

Thousands of retailers across Kenya, Tanzania, and Rwanda use Sokowatch's mobile ordering and delivery service to receive the goods they need as quickly and cheaply as possible while also accessing growth financing for the first time.