CLOSED

Full-Time

Startup & High Growth

Movemeback African oppportunity location
  • Cote D’Ivoire (Ivory Coast)

Sendwave - Country Launcher Movemeback African opportunity cover image

Description

Wave is a VC backed startup with a mission to make sending money to Africa as easy and affordable as sending a text. In 2017, one billion immigrants worldwide sent over $600 billion home to family and friends, dwarfing foreign governmental aid. In the age of cheap, quick transfers and mobile money people are still trekking to stores to pay fees averaging over 7% for transfers that typically take 24 hours or more to arrive. Co-founded by two Brown and Harvard engineering graduates, Wave was launched in 2014, after one of its founders became tired of having to make a physical trip to a store AND pay an additional 10%, to send money to the NGO he was running in Tanzania. The two devised and built an app which allows users to send money instantly from a smartphone to the recipient’s mobile money account in Kenya. Five years on, Wave is now available in 5 countries, with plans to expand throughout Africa. In 2016, Wave also broadened their scope and began building a mobile money product for domestic markets in Africa, to cater for the 60% of unbanked adults within Sub-Saharan Africa. Launched in Fall 2017, the team are now processing over 200k payments every month. Wave has ambitious plans to make Africa the first cashless continent, starting with Senegal and followed by rapid expansions plans throughout Africa in the coming year. Wave are looking for a new team member who is excited to roll up their sleeves and jump into launching and growing Wave in new markets.

 

As the new Country Launcher, you’ll start by working with someone who has successfully launched Wave in new places before, but the goal will be for you to then take the lead in launching subsequent countries. You would be required to relocate to one of Wave's current operating countries (likely Côte d'Ivoire) for the first 2-6 months to learn about how Wave launch new countries. Afterwards, you would move every 6 months to 1 year as Wave grows. This will not be a typical 9 - 5 role, on some days you will be at a port early in the morning speaking to fishermen. On other days you'll be visiting offices to rent or carrying out phone interviews. That being said, it's a marathon not a sprint! Wave care deeply about their  employees and want to make sure you take the time off you need and take care of yourself so you can be your happiest and most productive.

 

Role Responsibilities:

 

  • Own the process of growing Wave's user base from week to week
    • Recruit and train agents in strategic locations
    • Convince the people around them to try Wave
    • Solve any problems that arise until they love the product
    • Build a growth team to repeat steps 1-3 in more and more places until they are an unstoppable force
       
  • Hire people to build up and manage the following teams
    • Growth team - acquires new users for Wave by adding agents and convincing users to try
    • them
    • Cash management team – makes sure agents always have enough cash to do any size of withdrawal
    • Agent management team - trains and monitors new agents and warns and fires under-performing agents
    • Customer support team – assists customers and agents over the phone with any issues/questions
       
  • Hire and train a country lead to take over your job as you move to the next country

Criteria

Skills & Experience:

  • 3 or more years of experience in an operations role in Africa
  • At least one year of experience managing teams
  • Native or fluent English (bonus points if you speak French!)

Personal Traits:

  • Think from first principles about how things should work
  • Quickly absorb new cultural settings and understand how they might impact strategy
  • Are intellectually curious and driven to understand unfamiliar environments
  • Are adaptable and can change your strategy quickly based on new information
  • Can build rapport with a diverse range of people
  • Are comfortable taking risks, trying new approaches, and making decisions when the probability
  • of success is unclear
  • Have a high tolerance for uncertainty, travel, and noisy marketplaces
  • Communicate effectively and often, both in writing and in-person, to the point of over-communication

Benefits

  • Globally competitive salary commensurate with experience, plus equity
  • Subsidised health insurance for you and your dependants and retirement contributions
  • 26 weeks fully paid parental leave and subsidised fertility assistance
  • Unlimited vacation with a 20-day minimum requirement
  • Up to 6 free round trip flights home a year.
  • $10,000 annual charitable donation matching

About Sendwave

Wave is a VC backed startup with a mission to make sending money to Africa as easy and affordable as sending a text. Co-founded by Brown and Harvard engineering graduates, Drew Durbin and Lincoln Quirk, Wave was launched in 2014 after Drew became fed up of having to make a physical trip to a store and pay an additional 10%, to send money to the NGO he was running in Tanzania. He teamed up with Lincoln and and built an app which allows users to send money instantly from a smartphone to the recipient’s mobile money account in Kenya. Over the last 5 years, their app has allowed Africans in the US, the UK, and Canada to send money instantly to mobile money wallets in Kenya, Uganda, & Tanzania, saving users over 70% relative to Western Union and MoneyGram.  Wave has launched in 5 countries and the team have plans to expand across Africa.

 

In 2016, Wave expanded and began building a mobile money product for domestic markets in Africa. In places where electricity, water and roads don't always work, Wave are creating financial infrastructure that "just works." Their mobile platform in Senegal enables peer-to-peer payments, purchase of goods and services and addresses small business payment needs.  Launched in Fall 2017, Wave are now processing over 200k payments every month. Their goal is to make Africa the first cashless continent, starting with Senegal. 

 

Backed by world-class investors including Khosla Ventures, Founders Fund, Y Combinator, and the cofounders of PayPal. Wave has grown quickly and now boasts a HQ team of ~30 people who are deeply passionate about their mission of bringing great financial services to the people who need them most. They now have a Country Office in Senegal with a team of  about 70 people and have recently opened another Country Office in Cote d’Ivoire.