Muso provide proactive health care to 350,000 patients in peri-urban and rural Mali, and embed rigorous academic research and strategic advocacy to identify and share strategies that can accelerate global efforts for child survival, maternal health, and universal health care. Muso believes no one should die waiting for health care. That’s why we’ve set out to create a cure for delay. We build health systems to save lives by reaching patients faster, within hours of the moment they become sick. To do this, we partner with communities facing extreme poverty.

Muso has spent more than a decade creating and improving their Proactive Care model, preparing it to serve the global effort for universal health care. They have documented rapid health improvements across the populations they serve: a 2018 study found that communities they serve in Mali, which previously saw some of the world’s highest child mortality rates, sustained child mortality rates lower than any country in sub-Saharan Africa for five years, and ultimately reached a rate on par with that of the United States. Patient access to care increased tenfold. Muso now serves the governments of Mali and Cote d’Ivoire in their efforts to translate the results of this research into national policy and practice. Given the transformations in health care access and survival Muso has documented, over the next five years their direct service, research, and advocacy will work to advance a new global model for health care. This transformation requires an extraordinary team.

Muso are seeking a passionate, purpose-driven HR expert to lead their Human Resources department as it builds and supports a team of trailblazers to make this transformation possible.

Your Purpose
To deliver on our mission, Muso’s rapidly growing team will need exceptional support. As the new Regional Director of Human Resources (RDHR), you will apply global best practices to build best-in-class systems for recruitment, onboarding, performance management, professional development, diversity, equity, and inclusion. As a strategic partner, technical expert, advisor, and member of the Muso leadership team, you will be responsible for building and improving systems, providing solution-focused analysis, and contributing to program and management decisions which deliver results and advance Muso’s mission.

The Role
The role of the RDHR is to mentor a small, dynamic human resources team, solve complex organizational challenges, and deliver all people management functions and services. The RDHR partners with Muso leadership and operations to design and execute the organizational strategy for the full range of HR solutions that enable team members to deliver on their goals and objectives. The RDHR will drive the implementation and adaptation of HR global initiatives and practices across offices in multiple countries, as the most senior HR leader in the organization. This position will be based in Bamako, Mali or Abidjan, Côte d’Ivoire, with travel to other Muso offices.

Key Responsibilities

Leadership and Management of Muso’s People Strategy: The RDHR serves as a leader throughout the Muso employee life cycle, creating a one-stop-shop for excellent HR and people management services

• Responsible for developing and executing the human resources strategy in support of Muso’s overall strategic plan
• Direct collaborative development of annual and multi-year human resource strategies such as workforce planning, job performance improvement, HR capacity development, to ensure the right talent at the right time and in the right place
• Research global best practices in human resources, including recruiting, people management, diversity/equity/inclusion, and leadership development. Identify, prioritize, and apply best practices across Muso HR systems and processes
• Lead the design of a standardized onboarding and orientation system and identify, in partnership with local Human Resources, country-specific programs or needs based on local culture and regulations
• Lead the design and delivery of learning solutions for staff to enhance their knowledge and build skills
• Support the growth and professional development of the Human Resources team through direct management, coaching, and mentoring of direct reports
• Supervise direct reports and provide guidance to the HR team
• Serve as a member of the Muso leadership team
• Provide proactive solutions and expert advice to the leadership team on people management and office culture
• Manage complex HR-related cases including advisory roles on conflict resolution systems, including representation with government labor ministries and offices, legal counsel, and dispute resolution bodies
• Ensure effective HR service systems and delivery at multi-levels as confirmed by key stakeholders. Identify and facilitate the development of standards, tools, and resources. Devise and implement metrics to track the performance of HR systems
• Institutionalize and share knowledge with the Muso team to contribute to organizational development initiatives
• Champion an environment of management excellence and staff well-being by ensuring implementation of HR strategy, policies, regulations and rules
• Provide overall leadership and guidance to the organization’s global HR function. Oversee all HR-related matters across Muso offices

Competencies:

Human Resources Expertise

• Designs and executes strategic human resources framework composed of policy and best practices, partnering with senior leadership to develop a strong organizational culture wherein staff continuously grow and develop

Leadership

• Champions human resources and people management within the organization and establish oneself as a role model for management excellence

Analytical and Critical Thinking

• Exercises sound judgment and engages in high-impact decision-making
• Analyzes situations and views the implications of key decisions from a critical perspective

Consultation

• Provides guidance and expertise to internal stakeholders to address challenges related to human capital, such as staffing, training, and development needs, employee performance issues, and employee relations issues
• Analyzes organizational challenges, generates creative solutions, and provides accurate and timely guidance to internal stakeholders based on best practice and research that accounts for the unique internal and external environment of the organization

Communication

• Demonstrates excellent listening and interpersonal communication skills
• Builds effective organization-wide systems for communicating reliably, transparently, and clearly with the team
• Protects private and/or confidential staff member information with meticulous care

Systems Acumen

• Builds systems that can efficiently grow and scale with the organization

Interpersonal

• Builds strong relationships with stakeholders through transparency and open communication

• An advanced university degree in human resource management, business management, international relations, psychology or another related field is required
• A minimum of ten years of increasingly responsible professional experience in human resource management in an international organization, non-profit, and/or large corporation is required 
• Demonstrated commitment to social justice and health care as a human right
• Demonstrated honesty and integrity
• Experience managing HR teams and implementing people management strategies in the Africa Region
• Fluency in both French and English is required. Knowledge of another language is an asset

• Globally competitive salary

Muso believes no one should die waiting for health care. That’s why we’ve set out to create a cure for delay. We build health systems to save lives by reaching patients faster, within hours of the moment they become sick. To do this, we partner with communities facing extreme poverty.  Muso has spent more than a decade creating and improving our Proactive Care model, preparing it to serve the global effort for universal health care.

We have documented rapid health improvements across the populations we serve: a 2018 study found that communities we serve in Mali, which previously saw some of the world’s highest child mortality rates, sustained child mortality rates lower than any country in sub-Saharan Africa for five years, and ultimately reached a rate on par with that of the United States. Patient access to care increased tenfold. Muso now serves the governments of Mali and Cote d’Ivoire in their efforts to translate the results of this research into national policy and practice.