Jumia is the leading eCommerce player in Africa. Founded in 2012 in Nigeria, Jumia's mission is to relentlessly build the most effortless and reliable online shopping environment providing consumers with the widest range of genuine products at low prices. Jumia is part of Jumia Group, a leading global incubator of startups specialised in e-commerce. Jumia Group is Africa's leading internet firm, with 4,000+ employees in over 20 African countries and huge successes such as Jumia.com, Jumia Market, Jumia Food, Jumia House and Jumia Travel. Africa is one of the fastest growing economies in the world, offering excellent opportunities in a vibrant and booming environment. Its economic growth has enabled innovative businesses to flourish and this is where Jumia Group steps in. Jumia are currently seeking a talented leader with a passion for Africa to join their in-country leadership team as Chief Operating Officer, Nigeria.
As the new Jumia Mall Chief Operating Officer, you will be responsible for leading the improvement of Jumia's eCommerce Customer Experience, Vendor Experience & Operational Profitability in Nigeria. This will involve ensuring excellent execution of centrally defined improvements/routines, participating in their refinement through the collation of detailed customer/vendor feedback, and leading specific projects to reach those objectives.
Customer Experience is defined by all elements impacting the satisfaction of a customer navigating or buying on Jumia’s platform: online experience, delivery experience, product experience, customer service experience, after-sales (returns / warranties) experience.
Vendor Experience is defined by all elements impacting the satisfaction of a vendor selling on Jumia: online experience, operational experience, payment/finance experience.
Management & recruitment - Managing the country’s teams / efforts in terms of:
Leadership & influencing
Projects/routines - definition & execution
Jumia was founded in 2012 on the basis of a very strong belief: Internet can improve people’s lives in Africa. Observing the challenges that people face every day (poor infrastructures, bad traffic, limited choice, limited information, expensive products and services just to name a few), Jumia saw a huge opportunity to leverage Internet and use it to connect people and provide them with a solution to fulfill their daily needs. Therefore, Jumia embarked on the journey to build a company that has a very simple mission: expand your horizons.
Giving access to new services to customers: Internet has the power to transform everyone’s life. This is all possible because people connect to the Jumia platform to access services and products they need, in an environment that they have designed for them, addressing their needs and expectations on quality, choice, price, trust and convenience.
Enabling African companies to grow: Hundred of thousands local African companies are making business on Jumia every day. Jumia are taking the entire economy online and enabling small, medium and large African companies to find new customers and serve them in a new way.
Creating sustainable impact for Africa: Internet also opens new horizons for African talents. Jumia are creating new jobs – directly and indirectly, new skills which did not exist before on the continent. Internet allows Jumia to empower a new generation to build their life and make their countries better.
Founded in 2012, Jumia has created a sustainable ecosystem of digital services and infrastructures through online and mobile marketplaces and classifieds.