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Full-Time

Innovative Brands

Startup & High Growth

Movemeback African oppportunity location
  • Accra Ghana

Jumia Ghana - Head of Commercial Operations & Revenue Movemeback African opportunity cover image

Description

Jumia is the leading eCommerce player in Africa. Founded in 2012 in Nigeria, Jumia's mission is to relentlessly build the most effortless and reliable online shopping environment, providing consumers with the widest range of genuine products at low prices. Jumia is part of Jumia Group, a leading global incubator of startups specialised in e-commerce. Jumia Group is Africa's leading internet firm, with 4,000+ employees in over 20 African countries and huge successes such as Jumia.com, Jumia Market, Jumia Food, Jumia House and Jumia Travel. It is led by talented leaders offering a great mix of local and international talents, and is backed by MTN, Millicom, Orange, Axa, Goldman Sachs and Rocket Internet. Jumia's eCommerce platform is built around a marketplace encompassing Jumia Logistics, and JumiaPay. The marketplace helps millions of consumers and sellers to connect and transact. Jumia Logistics enables the delivery of millions of packages through Jumia's network of local partners, whilst JumiaPay facilitates the payments of online transactions for Jumia's ecosystem. Jumia are committed to creating sustainable impact in Africa - with over 1 billion people and 500 million internet users in Africa, Jumia believes that ecommerce is making people's lives easier by helping them shop and pay for millions of products at the best prices, wherever they live. eCommerce also creates new opportunities for SMEs to grow and job opportunities for a new generation to thrive. Jumia are seeking an exceptional person to join their team in Ghana.

 

As the new Head of Commercial Operations & Revenue, you will manage and coordinate the work of the Commercial Operations and Revenue Management teams. You will be responsible for anticipating and structuring commercial activity, and driving exceptional growth in terms of revenue, volume, margin, assortment and conversion rate. Commercial Activity encompasses the following dimensions:

 

  • Business steering - monthly and daily from topline to bottom line
  • Commercial event organisation
  • Price management to ensure Jumia offer the lowest prices across all markets
  • Inventory management
  • Revenue management to ensure Jumia accelerates its trajectory towards profitability
  • Weekly analysis of Jumia's actual trajectory versus business plan

Last but not least, you will play a key role in the delivery of a world-class customer experience, ensuring that Jumia becomes the most loved shopping destination for Africans. 

 

 

Role Responsibilities:

  • Coordinating the execution of the Performance Steering Actions (PSAs) with the Seller Management team
  • Providing daily and weekly visibility on key deviations versus Business Plan
  • Defining, coordinating and executing Jumia promotional events, from Black Friday and Jumia Anniversary to weekly commercial events
  • Promoting product diversity on websites by coordinating commercial teams and marketing teams to highlight strong categories (Level 3)
  • Maintain gross margin by controlling Jumia retail and marketplace margins and assessing the performance of each revenue stream (value added services, logistic services, etc)
  • Approving retail requests as well as repricing inventory twice a week, taking into account coverage, age, write off/back
  • Ensuring Jumia is offering the lowest prices on its assortment by scanning, mapping and comparing Jumia and its competitors’ SKUs several times a week (“Phoenix Process”)
  • Fostering de-duplication on platform (having a maximum number of vendors selling the same SKUs)
  • Increasing the number of fast moving marketplace SKUs secured in Jumia Express to ensure a best in class commercial experience
  • Centralising all BI requests from local and central commercial teams to ensure commercial has specs for each development needed and receive the right level of prioritisation by the BI team

 

Criteria

  • Educated in top Business / Engineering Schools or Universities
  • 5+ years' experience and significant experience in eCommerce, Management Consulting, Venture Capital, Company Creation or Category Management (Retail) would be appreciated
  • Proficiency in MS Office and Excel (VBA would be a plus)
  • Ability to analyse large data sets to make strategic decisions
  • Amazing analytical skills
  • Organised
  • Structured
  • Fast learner
  • Resistant to stress
  • Very independent with a strong ability to surpass expectations
  • As a whole, Jumia expect someone passionate, creative and able to work efficiently -  a leader



 

Benefits

  • A unique experience in an entrepreneurial, yet structured environment
  • The opportunity to become part of a highly professional and dynamic team
  • Unparalleled personal and professional growth, as Jumia’s longer-term objective is to train the next generation of leaders

About Jumia Ghana

Jumia was founded in 2012 on the basis of a very strong belief: Internet can improve people’s lives in Africa. Observing the challenges that people face every day (poor infrastructures, bad traffic, limited choice, limited information, expensive products and services just to name a few), Jumia saw a huge opportunity to leverage Internet and use it to connect people and provide them with a solution to fulfill their daily needs. Therefore, Jumia embarked on the journey to build a company that has a very simple mission: expand your horizons.


Giving access to new services to customers: Internet has the power to transform everyone’s life. This is all possible because people connect to the Jumia platform to access services and products they need, in an environment that they have designed for them, addressing their needs and expectations on quality, choice, price, trust and convenience.


Enabling African companies to grow: Hundred of thousands local African companies are making business on Jumia every day. Jumia are taking the entire economy online and enabling small, medium and large African companies to find new customers and serve them in a new way.


Creating sustainable impact for Africa: Internet also opens new horizons for African talents. Jumia are creating new jobs – directly and indirectly, new skills which did not exist before on the continent. Internet allows Jumia to empower a new generation to build their life and make their countries better.


Founded in 2012, Jumia has created a sustainable ecosystem of digital services and infrastructures through online and mobile marketplaces and classifieds.