Jumia is the leading e-commerce player in Africa. Founded in 2012 in Nigeria, Jumia's mission is to relentlessly build the most effortless and reliable online shopping environment, providing consumers with the widest range of genuine products at low prices. Jumia is part of Jumia Group, a leading global incubator of startups specialised in e-commerce. Jumia Group is Africa's leading internet firm, with 4,000+ employees in over 20 African countries and huge successes such as Jumia.com, Jumia Market, Jumia Food, Jumia House and Jumia Travel. Jumia's e-commerce platform is built around a marketplace encompassing Jumia Logistics, and JumiaPay. The marketplace helps millions of consumers and sellers to connect and transact. Jumia Logistics enables the delivery of millions of packages through Jumia's network of local partners, whilst JumiaPay facilitates the payments of online transactions for Jumia's ecosystem. Jumia are committed to creating sustainable impact in Africa - with over 1 billion people and 500 million internet users in Africa, Jumia believes that e-commerce is making people's lives easier by helping them shop and pay for millions of products at the best prices, wherever they live. e-commerce also creates new opportunities for SMEs to grow and job opportunities for a new generation to thrive.

 Jumia are seeking a passionate and experienced leader to join their team in Ghana. As the new Head of HR, you will be responsible for the management of  all ~250 employees, and transitioning HR strategy to growth and people development. This will include all aspects of recruitment, onboarding, social relations, training, retention, growth, office management and offboarding. Working closely with the leadership team, you will build, implement and enforce HR initiatives and lead Jumia Ghana's performance management system; helping to drive performance through the empowerment of a strong culture focused on leadership and coaching.

Role Responsibilities:

Central HR participation:

• Promotes feedback mechanisms for employees to influence the continuous improvement of HR services and processes
• Ensures HR practices are aligned with business needs and makes recommendations to HR leadership when
  changes are appropriate
• Provides input to the design and development of company-wide HR initiatives and ensures they are aligned with
  business needs

Development:

• Implements and administrates all HR policies & procedures guiding Jumia companies (recruiting, training, mobility, induction, retention, succession planning, talent management, PPR)
• Ensures processes are running smoothly
• Implements and leads the performance management system (objective, performance based and transparent)
• Uses data analysis to influence strategic decisions and to address organisational challenges to talent management
• Promotes and coordinates initiatives that support organisational change
• Drives the achievement of HR results by leveraging resources, developing performance standards and results in planning and monitoring

Admin and compliance:

• Implements and administrates all HR policies & procedures guiding Jumia companies (onboarding, contracts, internal policies, immigration, leave management, payroll, offboarding)
• Ensures admin processes are running smoothly
• Manages compliance to all HR (safety, health, other) and labour topics for all Jumia companies
• Manages the HR & Admin team on a daily basis and drives their development

Work environment:

• Implements satisfaction / motivation barometers, measures and acts accordingly
• Suggests appropriate events to strengthen sense of belonging
• Manages employee relations (social bodies, employee satisfaction, health and security)
• Manages culture and the office in general (IT, logistics, office initiatives, values dissemination, every-day life)

Coaching and advice:

• Improves the performance of others by empowering a strong leadership and coaching culture
• Works closely with leadership to build, implement and enforce the HR initiatives (policies, programs, processes ...)
• Coaches managers to support and roll out people development efforts

• Passionate, wants to make a difference in the organisation
• Minimum 8 years' experience in HR
• Master's degree in business administration, Human Resources or related field is required
• Demonstrated ability to make independent decisions, evaluate people, manage conflicting priorities in a fast-paced environment and effectively interface with business and function leaders in a global matrix organisation
• Demonstrates operational and strategic skills
• Experience of acting as a role model
• Comfortable in developing team members and empowering staff
• Rigorous management of results
• Brand Notoriety; Employee Engagement; Innovation and Change
• Problem solving ability
• Able to work to deadlines and adapt to changing conditions
• Ability to inspire confidence through timely delivery of information and plans
• Works independently, consults where appropriate
• Self-motivated
• Outstanding communication, coaching, influencing and interpersonal skills with the ability to work effectively with peopleat all levels of the organisation
• Thorough working knowledge of MS Office, e.g. solid and sound Excel knowledge

• A unique experience in an entrepreneurial, yet structured environment
• The opportunity to become part of a highly professional and dynamic team
• Unparalleled personal and professional growth, as Jumia’s longer-term objective is to train the next generation of leaders

Jumia was founded in 2012 on the basis of a very strong belief: Internet can improve people’s lives in Africa. Observing the challenges that people face every day (poor infrastructures, bad traffic, limited choice, limited information, expensive products and services just to name a few), Jumia saw a huge opportunity to leverage Internet and use it to connect people and provide them with a solution to fulfill their daily needs. Therefore, Jumia embarked on the journey to build a company that has a very simple mission: expand your horizons.

Giving access to new services to customers: Internet has the power to transform everyone’s life. This is all possible because people connect to the Jumia platform to access services and products they need, in an environment that they have designed for them, addressing their needs and expectations on quality, choice, price, trust and convenience.

Enabling African companies to grow: Hundred of thousands local African companies are making business on Jumia every day. Jumia are taking the entire economy online and enabling small, medium and large African companies to find new customers and serve them in a new way.

Creating sustainable impact for Africa: Internet also opens new horizons for African talents. Jumia are creating new jobs – directly and indirectly, new skills which did not exist before on the continent. Internet allows Jumia to empower a new generation to build their life and make their countries better.

Founded in 2012, Jumia has created a sustainable ecosystem of digital services and infrastructures through online and mobile marketplaces and classifieds.