Social Impact

Government & Public Service

Movemeback African oppportunity location
  • Nairobi , Kenya

Jacaranda Health - Director of Operations Movemeback African opportunity cover image


Jacaranda Health believe that every woman and her family should experience childbirth safely and with dignity. A non-profit organisation founded in 2011, Jacaranda Health have set up gold-standard maternity hospitals to deliver high quality maternity care in the private sector. They are now working with governments to improve the quality of care in public sector hospitals, where the majority of under-served women deliver babies. In a short period of time, Jacaranda has deployed innovative, low-cost tools and processes that are dramatically changing the status quo in government hospitals. Having started with 3 hospital partners in 2015, they now work with 100+ hospitals across 5 Kenyan counties and have an ambitious scaling strategy to catalyse change across the country and the region. The team are now looking for an experienced leader to join their team.


Jacaranda Health is seeking a Director of Operations to join their leadership team as they continue to use innovation to solve global maternal and newborn health challenges. Reporting to the Chief Innovation Officer, you will be a strategic thought partner to the senior leadership team, contributing to strategic planning and business development. You will be responsible for the execution of these strategies, whilst streamlining program operations to enable Jacaranda to scale. As an experienced leader, you will directly lead the Operations team, and provide guidance to the Program Team Leads, creating culture of continuous improvement. 


Role Responsibilities:


  • Execution expert: 
    Lead the execution of strategies developed in collaboration with senior leadership. This includes streamlining program operations to set them up for success at scale. The DO will directly lead the operations team and will provide leadership and guidance to Program Team Leads


  • Data-driven change agent: 
    Conducting deep dives into program activities and operations to identify improvement areas, developing a workplan for change and coordinating team leads in achieving these goals. Develop and track and engage program teams to meet their KPI's to ensure that Jacaranda is meeting its commitment to quality while growing rapidly


  • People leadership: 
    Coach and mentor junior managers and coordinators to grow, through identification of technical and soft skill gaps. Coordinate and allocate resources required to address these gaps and institute a culture of continuous improvement


  • Strategic thought partner: 
    Provide significant contributions to strategic planning and associated business development activities, including writing grants, engaging donors and building a coalition of partners


  • Domain leadership: 
    Act as the technical expert for senior leadership in one of these areas: health systems strengthening, research and analytics, scaling operations, product design and development


  • MBA or Masters/PhD in related field (economics, management, health sciences)
  • 8-12 years of experience in demanding and results driven environments such as a high-growth business, social enterprise, or professional services firm
  • Experience managing and growing managers in mid-sized organisations that have had to address challenges of rapid scale
  • Exceptional analytical (quantitative and qualitative) skills with the ability to effectively communicate (orally and in written form) to a variety of audiences
  • Fluency in Swahili (strongly desired)


As the ideal candidate:

  • You excel at everything to do with people management. You have experience in helping organisations grow and leading change management
  • You are experienced in linking strategy to operational execution. You use data to drive your decision making, and you are able to synthesise information to present compelling arguments
  • You are comfortable with failing fast and pivoting. Testing new ideas and helping them scale requires being comfortable operating complex, uncertain and evolving environments
  • You are committed to solving global health challenges and you believe that every woman and child has the right to better quality health care


  • Globally competitive salary
  • The opportunity to join a fast growing, innovative organisation which enables women and their families to experience childbirth safely and with dignity

About Jacaranda Health

Jacaranda Health is a leading social enterprise based in Nairobi, Kenya.

Jacaranda’s approach is to establish clinics in peri-urban areas that provide high-quality services based on the best available maternal health innovations, at rates that are affordable for the women who live there. In doing so, they help combat a socio-economic climate which results in 30% of all mothers in urban Nairobi having little option but to deliver their children at home, and a maternal mortality ratio of over 700 per 100,000, significantly higher than the national average.

Jacaranda’s ambition is to become the most innovative chain of maternity hospitals in East Africa, and transform the quality of maternal health care across Africa through public and private sector partnerships. Jacaranda combine business and clinical innovations to provide affordable, high-quality, and friendly maternity and reproductive health services to low-income women. Jacaranda has won global and local recognition for their business model, and their facilities have been independently rated as among the highest quality in Kenya.