Hugo is a Future-of-Work company. We build and manage remote teams in West Africa for some of the world’s largest technology and media companies. We specialize in end-to-end machine learning data annotation and customer support solutions that ultimately yield more inclusive outcomes for our clients and their customers. Our “Why?” is simple. Outsourcing generates over $430 Billion USD in revenue globally and less than 2% of that money reaches black communities. We’re changing that. As a company, we’re obsessed with excellence. We ask smart questions to build a thorough understanding of our customer's needs; then pour ourselves into delivering not just great work, but also a perfect user experience so that we stand out in what is a very crowded market.
The only commitment greater than the one we have to our customers is the one we have to our people. We are dedicated to carving out a place in the digital economy for young Africans, so we work relentlessly to equip them with the skills needed to build meaningful careers. As a culture, we’re Silicon Valley meets ECOWAS. We’re youthful, sharp, dynamic and fresh. We’re Lagos and Dakar, in English et en français, and we’re on a mission to win for our communities and our clients.
The Data & Analytics Team at Hugo has a clear mission - help the organisation make better decisions about the future of its workforce by generating actionable insights from data on our most precious asset - our people. The ideal candidate will be responsible for building our end-to-end reporting and analytics platform from the ground up. You will handle data across the entire employee lifecycle and work collaboratively across all levels and functions of the organisation to improve the way we identify, attract, develop, motivate and retain great talent.
Hugo is a Future-of-Work company. At Hugo, people are our greatest assets, and better outcomes are our supreme focus. This is why we build and manage high-performance remote client support teams that deliver a more nuanced approach and less bias to customer support, marketplace operations, and content moderation.
We build and manage remote teams in black communities for some of the world’s largest technology and media companies. We specialize in end-to-end machine learning data annotation and omnichannel support solutions that ultimately yield more inclusive outcomes for both black communities globally and our clients. Our “Why?” is simple. Outsourcing generates over $430 Billion USD in revenue globally and less than 2% of that money reaches black communities. We’re changing that.
We see every interaction as an opportunity to deliver excellence and are uncompromising in our commitment to do good work. That’s what we’re known for and what we’ve spent 10,000 hours perfecting. Our HQ is in Chicago, IL and our pool of 1200+ support pros are strategically distributed across English, French and Portuguese Africa. Wherever you need coverage, we have the right team to help you win.