Everything we do, we do to transform — ourselves, our people, and the narratives that have taken hold about what Africa brings to the world. We deliver this by being of service. By setting unreasonable standards for ourselves and our community, and surpassing them at every opportunity.
We achieve this through an adapted take on Outsourcing. We build and manage remote teams across Africa for some of the world’s largest technology and media companies. We specialize in end-to-end machine learning data annotation and omnichannel support solutions that ultimately yield more inclusive outcomes for our clients and their customers.
As a company, we’re obsessed with achieving an unreasonable standard. “The standard” is our product. We ask thoughtful questions to build a thorough understanding of our client's needs; then pour ourselves into delivering, not just great work, but an even greater experience.
The only commitment greater than the one we have to our customers is the one we have to our community, so we work tirelessly to deliver transformative experiences that they will need to compete globally and build meaningful careers beyond Hugo. As a culture, we’re Silicon Valley meets ECOWAS — english et en français. We’re smart, dynamic, and ambitious. And we’re on a mission to win for our clients and for our people. Join us!
We have a great mission, and an even better product. We are searching for an experienced, results-oriented Chief Marketing Officer to build a world class organization. An organization that cultivates a compelling public image, cements our positioning in a competitive global industry, and integrates all the sub-functions of marketing to inspire confidence and gain share as we scale.
Collaborate closely with product and sales stakeholders, to develop and deliver successful multi-channel marketing campaigns
Define and execute key elements of Hugo’s awareness, inbound-marketing and brand-positioning strategies
Hugo is a Future-of-Work Co. It is building Africa’s first, remote-work, business process outsourcing (BPO) company - which assembles and manages high-performance remote support and data operations teams for some of the world’s largest technology and media companies.
Headquartered in Chicago, with an active workforce of 1200+ remote operators strategically distributed across Lagos, Nairobi, Dakar, and Cape Verde, Hugo delivers a nuanced approach to customer support (omnichannel), eComm. marketplace operations, sales enablement, and AI data operations (our work reduces bias in AI + machine learning models). Their clients are global leaders in tech and media, ranging from the likes of Google and Meta, to Upwork and Red Table Talk.
Over the last 30 years, the BPO industry has consistently generated ~ US$430 billion worth of income and employment opportunities, globally, but with fewer than 2% of these opportunities reaching global black communities (S.E. Asia being the largest beneficiary). By contrast, 12 million African youths enter the workforce annually, to an underwhelming 3 million jobs created. Hugo exists to change this. By leveraging the global BPO industry’s scale, it is building a job-creation-engine-of-scale capable of generating 000s of jobs for African, and then black communities worldwide.
Hugo is dedicated to carving out a place in the digital (i.e. the future) economy for young Africans and black communities, and works tirelessly to equip them with the skills necessary to build meaningful careers in this global economy. People are Hugo’s greatest assets - their expanding curated employee base of 1200 tech-savvy university graduates are rigorously trained by world class professionals at their Academy, to ensure the best outcomes for their global clientele.
Founded by two Harvard Business School alumni, Hugo is a company that is obsessed with both excellence + transformation; transformation, not just of its people, but also of the narratives that have taken hold about what black/African communities bring to the world. Hugo aspires to be a global reference point - a living attestation that great things and global corporations can be born, operated and exported out of Africa. Hugo is committed to building this future.