Full-Time

Startup & High Growth

Movemeback African oppportunity location

Hugo - Business Operations Lead Movemeback African opportunity cover image

Description

Hugo is a Future-of-Work company. We build and manage remote teams in West Africa for some of the world’s largest technology and media companies. We specialize in end-to-end machine learning data annotation and customer support solutions that ultimately yield more inclusive outcomes for our clients and their customers. 

 

Our “Why?” is simple. Outsourcing generates billions in revenue globally and less than 2% of that money reaches African and black communities. We’re changing that.  

 

As a company, we’re obsessed with excellence. We ask smart questions to build a thorough understanding of our customer's needs; then pour ourselves into delivering not just great work, but also a perfect user experience so that we stand out in what is a very crowded market. The only commitment greater than the one we have to our customers is the one we have to our people. We are dedicated to carving out a place in the digital economy for young Africans, so we work tirelessly to equip them with the skills needed to build meaningful careers.  

 

As a culture, we’re Silicon Valley meets ECOWAS. We’re youthful, sharp, dynamic and fresh. We’re Lagos and Dakar, in English et en français, and we’re on a mission to win for our communities and our clients!

 

We are seeking an entrepreneurial, highly-organized professional to oversee our business operations - Accounting, Finance, and People administrative functions - across the U.S, and to serve as an effective right hand to the COO. This role is ideal for an accounting or finance professional seeking a more entrepreneurial work environment.

 

 

Role Responsibilities:

  • Lead and coordinate accounting and finance functions, including but not limited to:
    • Preparing monthly/quarterly/annual financial statements
    • Leading annual audit preparations
    • Filing tax returns and statutory reports
    • Recording daily financial transactions
    • Preparing and monitoring of org-wide budget
    • Preparing and presenting regular reports to the executive team
    • Investigating and reconciling any financial discrepancies
  • Lead and coordinate all US-based people administration functions (total headcount of 20-30 employees/contractors), including but not limited to: 
    • Managing payroll for US and international employees and contractors
    • Coordinating compliance and benefits for US-based employees and contractors
    • Coordinating new hire onboarding for US and international employees and contractors
  • Oversee monthly client billing, closely managing and monitoring Accounts Receivable. 
  • Lead vendor selection, negotiation, and management, including but not limited to:  
    • Strategically managing Accounts Payable
    • Researching and securing competitive inventory financing
    • Securing and managing essential business real estate
  • Lead and coordinate obtaining and maintaining various statutory and non-statutory licenses and certifications (e.g. MBE certifications, vendor certifications, etc.)
  • Support our Sales Team in preparing applications for RFI, RFP, etc
  • Liaise with regulatory/statutory authorities, agencies, banks, vendors, clients’ finance and procurement departments on admin and compliance matters
  • Design and implement efficient and scalable business policies related to the above
  • Liaise with African-based business operations managers to share and align on best practices, and to ensure consistency across the broader organization
     

Criteria

  • Bachelor's degree in an Accounting or Finance related field. Professional designation preferred
  • 7+ years of progressive work experience in an accounting or finance role
  • Working knowledge of US tax, reporting and compliance requirements
  • Experience working in a start-up, scale-up, or SME environment
  • Proficiency with commonplace accounting tools and software, including Excel, Quickbooks, etc. 
  • Demonstrable project management, organizational and management reporting skills
  • Effective interpersonal and negotiation skills
  • Articulate and effective communicator, both orally and in writing, with strong presentation skills
  • Exceptional attention to detail 
  • Professional services or other client-management experience preferred

 

About You

  • Perfectionist at heart
  • Proactive, and able to thrive with little to no supervision
  • Solution-oriented, with a strong bias to action
  • Resourceful
     

Benefits

  • Competitive compensation
  • A high-performance, high-energy work environment
  • Large-scale impact in Africa
     

About Hugo

Hugo is a Future-of-Work Co. It is building Africa’s first, remote-work, business process outsourcing (BPO) company - which assembles and manages high-performance remote support and data operations teams for some of the world’s largest technology and media companies. 

 

Headquartered in Chicago, with an active workforce of 1200+ remote operators strategically distributed across Lagos, Nairobi, Dakar, and Cape Verde, Hugo delivers a nuanced approach to customer support (omnichannel), eComm. marketplace operations, sales enablement, and AI data operations (our work reduces bias in AI + machine learning models). Their clients are global leaders in tech and media, ranging from the likes of Google and Meta, to Upwork and Red Table Talk. 

 

Over the last 30 years, the BPO industry has consistently generated ~ US$430 billion worth of income and employment opportunities, globally, but with fewer than 2% of these opportunities reaching global black communities (S.E. Asia being the largest beneficiary). By contrast, 12 million African youths enter the workforce annually, to an underwhelming 3 million jobs created. Hugo exists to change this. By leveraging the global BPO industry’s scale, it is building a job-creation-engine-of-scale capable of generating 000s of jobs for African, and then black communities worldwide.
 

Hugo is dedicated to carving out a place in the digital (i.e. the future) economy for young Africans and black communities, and works tirelessly to equip them with the skills necessary to build meaningful careers in this global economy. People are Hugo’s greatest assets - their expanding curated employee base of 1200 tech-savvy university graduates are rigorously trained by world class professionals at their Academy, to ensure the best outcomes for their global clientele. 

 

Founded by two Harvard Business School alumni, Hugo is a company that is obsessed with both excellence + transformation; transformation, not just of its people, but also of the narratives that have taken hold about what black/African communities bring to the world. Hugo aspires to be a global reference point - a living attestation that great things and global corporations can be born, operated and exported out of Africa. Hugo is committed to building this future.