Professional Services

Movemeback African oppportunity location
  • London United Kingdom
  • Abidjan Cote D’Ivoire (Ivory Coast)
  • Lagos Nigeria
  • Johannesburg South Africa
  • Nairobi Kenya

Genesis Analytics - Manager, Global Business Service Movemeback African opportunity cover image


Genesis Analytics is a global African consultancy with offices in Kenya, South Africa, Nigeria, Côte d’Ivoire and the UK, and representation in India, Canada and the US. We are an African firm with deep roots in the continent, but we are globally competitive having worked in 91 countries globally.



The Centre of Digital Excellence (C0DE) at Genesis focuses on technology innovation and the opportunities this provides for improving the development potential of African nations, as well as managing the risks inherent in an increasingly digital world. The C0DE team focuses on identifying and enabling work opportunities for Africa’s youth through the digital economy. Most of our work has been in the global IT and business process outsourcing area of opportunity (called global business services), including national employment growth and digital skills plans in several African and Asian countries. We have supported several African governments, and their industry and donor partners, to identify opportunities for tapping into global sources of demand for IT-enabled outsourced services as part of a job creation strategy.



Business buyers and investors around the world are looking for new offshore delivery locations that offer compelling cost advantages while delivering quality customer experience, back-office, IT/digital and other services enabled by digital technology. While countries like India and the Philippines have dominated this space traditionally - with massive gains in employment, export revenue and FDI – African markets have growing potential to become the next frontier for BPO and IT/digital outsourcing delivery.



Africa’s global business services offshoring market is already estimated to be US$8.3 billion in size – and this is projected to grow to US$11.7 billion by 2023. But this represents a very small share of the global outsourcing demand. The opportunity, and challenge, for African markets is to win an increasing share of this global demand by attracting international investment and establishing the industry requirements for world-class offshore service delivery.



Genesis believes that this opportunity is a gamechanger for Africa’s youth employment creation and economic development. We help governments, industry associations, private firms and development organisations to prepare for and realise this opportunity.



Role Responsibilities

  • You will work with Genesis colleagues to acquire, lead and deliver consulting projects to help our clients to grow the opportunity for global business services delivered in Africa
  • You will do this by helping our clients to identify specific opportunities for international BPO and digital outsourcing operators to invest in Africa, or for African operators to break into the export market
  • You will oversee rigorous problem solving, strategy and intervention design, and implementation support projects by leveraging Genesis’ problem solving and project management toolkit, collaborating with C0DE colleagues and building networks of partners
  • The intended result of this is that growing African populations will have better access to income-generating work through global business services



In each project, you will:

  • Ensure service excellent and delivery
  • Manage interactions and negotiations with clients
  • Performance manage the team and team members
  • Ensure project profitability and efficiency
  • Assess and structure the problem to be solved, and approach to the analysis of data and information, testing and refining hypotheses, and drafting and communicating conclusions and recommendations to the client
  • In some cases, you will travel to do this, usually with colleagues



You will also lead work in:

  • Business development for our global business services offering, including responsibility for developing new client relationships and leading proposals
  • Identifying new approaches to job creation through global business services and incorporating these into our project work, as well as thought leadership articles, conference presentations, or innovative products for clients
  • Practice organisation, including working on practice strategy, business systems, recruiting, nurturing and managing consultants, and building and leading new specialisms in digital economy development



You will also make a contribution to wider firm strategy and organisation. We offer you a steep learning curve while providing an opportunity to make a difference. We will invest in your professional development. We offer meaningful work with professional, talented and supportive teams; mentoring and regular feedback from partners; structured training and coaching programmes; and a career ladder.



You will learn:

  • How to structure and solve problems in a rigorous and collaborative way that actually leads to realising value
  • How to work effectively in diverse, lean, agile and professional teams
  • How to communicate effectively with colleagues and clients
  • About your own work and leadership styles and preferences
  • Specialist technical skills in global business services



We hire managers with the expectation that they can become partners at Genesis. Genesis offers a highly rewarding, challenging and flexible career. Working with your mentor, we encourage you to explore living and working in different locations, and deepening and complementing your specialised skills and knowledge in global business services.


Key Requirements

  • The successful candidate must have a background in consulting with an understanding of how to scope, execute and manage consulting assignments. This includes business development for winning consulting assignments, managing the activities and outputs of junior team members, and engaging with clients
  • The ideal candidate will have experience in the business process outsourcing (BPO) and IT-enabled services sector. They will also have experience in the enablers required for the sector to generate jobs by capturing a great share of the global demand for outsourced services (such as investment promotion and facilitation, government incentives, impact sourcing, IT and physical infrastructure, etc.)
  • The ideal candidate will be located in one of Genesis’ offices - Nairobi,  Johannesburg, Lagos, Abidjan or London - but must be willing to occasionally travel for assignments and spend some time at the Genesis head office in Johannesburg

Education, Knowledge, Skills, Experience And Personal Competencies

  • 4-6 years of experience essential
  • At least 4 years of consulting experience
  • At least two years of experience in global business services sectors
  • Experience with business development - identifying consulting opportunities, building relationships with client organisations, leading proposal formulation and contracting
  • Experience working with international BPO and digital outsourcing operators, African governments and international development organisations beneficial
  • Master’s degree in Economics, Law, Development, Public Policy or a related discipline
  • Ability to travel
  • Excellent project and people management abilities
  • Strong problem solver and critical thinker
  • Excellent written and verbal communication skills
  • Ability to lead and manage small teams


  • Globally competitive salary

About Genesis Analytics

Genesis Analytics is a global African firm that has worked in more than 89 countries across the world. Our roots are firmly in Africa, having worked in 42 of the 54 countries on the continent. Established in 1998, Genesis is headquartered in Johannesburg and our operations include offices in Abidjan, Nairobi, Lagos and London. We also have representation in India, the UAE and Canada so we can work closely with our clients in finding scalable solutions that will work in the real world.


Our purpose as a firm is to unlock value - we do this through problem solving and designing smart solutions to our clients’ challenges. We have expertise in behavioural economics, competition economics and regulation, the digital economy and tech governance, economic impact assessments, financial services strategy, human development, monitoring and evaluation, public health and financing, shared value and corporate impact, as well as youth economic opportunities. The company is rapidly expanding across our 4 offices and we are excited to welcome new talent to the firm which has 146 employees.