CLOSED

Full-Time

Startup & High Growth

Social Impact

Movemeback African oppportunity location
  • Kampala Uganda

Fenix International - Head of Operations, Uganda Movemeback African opportunity cover image

Description

Fenix International is a venture-backed technology company transforming the lives of its customers through disruptive innovation in energy and financial services. Fenix’s flagship product, Fenix Power, is a modular, lease-to-own solar home system financed through affordable instalments starting from just $0.11 per day. Using real-time transaction data, Fenix creates a next-generation credit score to finance power upgrades or other life-changing loans. To date, Fenix has sold over 500,000 Solar Home Systems in Uganda, Zambia, Cote d'Ivoire, Benin, Nigeria and Mozambique, bringing clean, reliable power for lights, phones, radios, TV and much more to 2.5 million people. In early 2018, Fenix joined forces with ENGIE, one of the world's largest energy companies and a leader in the move to renewable, decentralised and digital energy. Fenix continues to operate as a distinct and autonomous company within the ENGIE group, maintaining their unrelenting focus on innovation, smart iterative design, strong team culture and exceptional customer experience while providing life-changing energy and financial services to millions of off-grid customers - making universal access to modern energy a reality across Africa. Fenix are seeking a highly motivated, experienced and entrepreneurial leader who is excited by the Fenix mission and aligned with their values, to lead their Uganda team.

 

As the new Head of Operations, you will contribute to the growth of Fenix across Uganda. Reporting directly to the Uganda Managing Director, you will sit on the Uganda Leadership team and be based in Kampala, Uganda. You will work closely with the operations, sales, customer service and engineering teams on the ground to design, test, execute, analyse, and refine innovative operations systems at Fenix.

 

This is a unique opportunity to work with a creative and diverse team of business professionals and engineers in a fast-paced start up at the front lines of renewable energy and mobile payment technology.  As the ideal candidate, you must demonstrate a passion for entrepreneurship, renewable energy and sustainable development in Frontier Markets. You will work on critical projects with real and immediate impact and have the opportunity to travel domestically to understand Fenix's customer base.

 

 

Role Responsibilities:

 

Logistics and last mile distribution

  • Identify improved last-mile sales and distribution processes and mechanisms to reduce/minimise the cost of distribution, cost of sale, and inventory shrinkage

  • Critically assess in-county logistics options, routes and costs to optimise supply chain efficiency of solar power systems, accessories and after-sales service items

  • Forecast, plan, and execute field inventory deliveries 

  • Coordinate incoming stock deliveries from China with 3rd party logistics partner – this includes reviewing, correcting, and approving tax assessments and URA declaration forms

    • Review existing tax regimes to ensure Fenix is applying correct tax codes and minimising tax implications on incoming goods

Production, warehousing, and tech team

  • Oversee production team and facilities to ensure high quality product outputs of sellable inventory and timely stock preparation and delivery

  • Oversee tech team and facilities to ensure high quality product repair and refurbishment for customer service in the field

  • Implement and continuously manage organisational best practices at the production line and additional warehouses to ensure accurate stock records, efficient inventory movement, and organised storage 

Inventory Systems

  • Design systems in partnership with the software team (and global Operations team) to build (or purchase) and implement data-guided forecasting and inventory management systems

Customer Experience

  • Evaluate and optimise the operational processes of after sales services to ensure lowest costs and positive customer experience

  • Support tech team in operations, talent, and admin-related functions

Quality Assurance

  • Work closely with the QA team to ensure corrective, correction, and preventative actions are created and executed to minimise hardware risk and product failures

  • Lead Health and Safety committee to develop, implement, and manage Health and Safety Fenix policies and procedures

Organisational Improvements

  • Monitor and evaluate internal operation processes - collect feedback from stakeholders to continually evolve and improve

  • Analysis on cost of sale, cost of distribution, and after sales service to identify and improve cost and operational effectiveness

Strategic relationships

  • Manage applicable relationships with strategic partners, including but not limited to MTN, USEA, URA, Ministry of Finance, and Ministry of Energy

  • Provide general support to the Operations team in executing daily, weekly, monthly, quarterly deliverables

  • Identify Operations data needs, develop collection tools, analyse and present results

  • Manage continual education, implementation of improved processes within the Operations team

Criteria

  • 5 years minimum work experience in operations and supply chain management

  • Leadership & project management experience: We are looking for entrepreneurial candidates who have started or contributed significantly to a particular project, team or new company and we especially value candidates who have seen projects through from start to finish, from design to scale up phase.

  • Commitment to live and work with Fenix in East Africa at least 2 years

  • Outstanding written and verbal communication skills (English), French/Mandarin a plus

  • Strong data analysis skills preferred, proficient usage of MS Excel is required

  • Entrepreneurial spirit and collaborative nature

  • Experience using database / ERP systems

  • Attention to detail, strategic thinker

  • Last mile distribution experience would be preferred 

  • A passion for Fenix and our customers! 

Benefits

  • Globally Competitive Salary
  • The opportunity to work for an organisation making an impact on off-grid and financially underserved customers in sub-Saharan Africa 
  • A fun, fast-paced, diverse and high-growth work environment

About Fenix International

Fenix International is a next-generation energy company with the mission to improve the quality of life of their customers, through inclusive energy and financial services. Fenix’s flagship product, Fenix Power, is an expandable, lease-to-own solar home system financed by affordable instalments starting under $0.11 per day. Fenix use real-time transaction data to create a unique credit score to finance power upgrades and other life-changing loans, opening up a wider world of energy and financing for their customers.

 

To date, Fenix has sold over 500,000 Fenix Power systems in Uganda, Zambia, Cote d'Ivoire, Benin, Nigeria and Mozambique, bringing clean, reliable power for lights, phones, radios, TV and much more to over one million people.  In 2017, Fenix announced that it was joining forces with ENGIE, one of the world's largest energy companies and a leader in the move to renewable, decentralized and digital energy. ENGIE will make significant commercial investments in Fenix to accelerate the path to their mission. Fenix will continue to operate as a distinct and autonomous company within the ENGIE group, in order to retain their unrelenting focus on innovation, smart iterative design, strong team culture and exceptional customer experience. Together, Fenix and ENGIE plan to bring life-changing energy and financial services to tens of millions of off-grid customers and to make universal access to modern energy a reality across Africa.