Fenix International is a venture-backed technology company transforming the lives of its customers through disruptive innovation in energy and financial services. Fenix’s flagship product, Fenix Power, is a modular, lease-to-own solar home system financed through affordable instalments starting from just $0.11 per day. Using real-time transaction data, Fenix creates a next-generation credit score to finance power upgrades or other life-changing loans. To date, Fenix has sold over 500,000 Solar Home Systems in Uganda, Zambia, Cote d'Ivoire, Benin, Nigeria and Mozambique, bringing clean, reliable power for lights, phones, radios, TV and much more to 2.5 million people. In early 2018, Fenix joined forces with ENGIE, one of the world's largest energy companies and a leader in the move to renewable, decentralised and digital energy. Fenix continues to operate as a distinct and autonomous company within the ENGIE group, maintaining their unrelenting focus on innovation, smart iterative design, strong team culture and exceptional customer experience while providing life-changing energy and financial services to millions of off-grid customers - making universal access to modern energy a reality across Africa. Fenix are seeking a highly motivated, experienced and entrepreneurial leader who is excited by the Fenix mission and aligned with their values, to lead their Uganda team.
As the new Head of Operations, you will contribute to the growth of Fenix across Uganda. Reporting directly to the Uganda Managing Director, you will sit on the Uganda Leadership team and be based in Kampala, Uganda. You will work closely with the operations, sales, customer service and engineering teams on the ground to design, test, execute, analyse, and refine innovative operations systems at Fenix.
This is a unique opportunity to work with a creative and diverse team of business professionals and engineers in a fast-paced start up at the front lines of renewable energy and mobile payment technology. As the ideal candidate, you must demonstrate a passion for entrepreneurship, renewable energy and sustainable development in Frontier Markets. You will work on critical projects with real and immediate impact and have the opportunity to travel domestically to understand Fenix's customer base.
Logistics and last mile distribution
Identify improved last-mile sales and distribution processes and mechanisms to reduce/minimise the cost of distribution, cost of sale, and inventory shrinkage
Critically assess in-county logistics options, routes and costs to optimise supply chain efficiency of solar power systems, accessories and after-sales service items
Forecast, plan, and execute field inventory deliveries
Coordinate incoming stock deliveries from China with 3rd party logistics partner – this includes reviewing, correcting, and approving tax assessments and URA declaration forms
Review existing tax regimes to ensure Fenix is applying correct tax codes and minimising tax implications on incoming goods
Production, warehousing, and tech team
Oversee production team and facilities to ensure high quality product outputs of sellable inventory and timely stock preparation and delivery
Oversee tech team and facilities to ensure high quality product repair and refurbishment for customer service in the field
Implement and continuously manage organisational best practices at the production line and additional warehouses to ensure accurate stock records, efficient inventory movement, and organised storage
Design systems in partnership with the software team (and global Operations team) to build (or purchase) and implement data-guided forecasting and inventory management systems
Evaluate and optimise the operational processes of after sales services to ensure lowest costs and positive customer experience
Support tech team in operations, talent, and admin-related functions
Work closely with the QA team to ensure corrective, correction, and preventative actions are created and executed to minimise hardware risk and product failures
Lead Health and Safety committee to develop, implement, and manage Health and Safety Fenix policies and procedures
Monitor and evaluate internal operation processes - collect feedback from stakeholders to continually evolve and improve
Analysis on cost of sale, cost of distribution, and after sales service to identify and improve cost and operational effectiveness
Manage applicable relationships with strategic partners, including but not limited to MTN, USEA, URA, Ministry of Finance, and Ministry of Energy
Provide general support to the Operations team in executing daily, weekly, monthly, quarterly deliverables
Identify Operations data needs, develop collection tools, analyse and present results
Manage continual education, implementation of improved processes within the Operations team
5 years minimum work experience in operations and supply chain management
Leadership & project management experience: We are looking for entrepreneurial candidates who have started or contributed significantly to a particular project, team or new company and we especially value candidates who have seen projects through from start to finish, from design to scale up phase.
Commitment to live and work with Fenix in East Africa at least 2 years
Outstanding written and verbal communication skills (English), French/Mandarin a plus
Strong data analysis skills preferred, proficient usage of MS Excel is required
Entrepreneurial spirit and collaborative nature
Experience using database / ERP systems
Attention to detail, strategic thinker
Last mile distribution experience would be preferred
A passion for Fenix and our customers!
Fenix International is a next-generation energy company with the mission to improve the quality of life of their customers, through inclusive energy and financial services. Fenix’s flagship product, Fenix Power, is an expandable, lease-to-own solar home system financed by affordable instalments starting under $0.11 per day. Fenix use real-time transaction data to create a unique credit score to finance power upgrades and other life-changing loans, opening up a wider world of energy and financing for their customers.
To date, Fenix has sold over 500,000 Fenix Power systems in Uganda, Zambia, Cote d'Ivoire, Benin, Nigeria and Mozambique, bringing clean, reliable power for lights, phones, radios, TV and much more to over one million people. In 2017, Fenix announced that it was joining forces with ENGIE, one of the world's largest energy companies and a leader in the move to renewable, decentralized and digital energy. ENGIE will make significant commercial investments in Fenix to accelerate the path to their mission. Fenix will continue to operate as a distinct and autonomous company within the ENGIE group, in order to retain their unrelenting focus on innovation, smart iterative design, strong team culture and exceptional customer experience. Together, Fenix and ENGIE plan to bring life-changing energy and financial services to tens of millions of off-grid customers and to make universal access to modern energy a reality across Africa.